Account and Ordering
Account Information, Orders, and Website Issues
27 articles
How can I use my gift card?
What's the Difference Between the Bespoke HDD and SSD?
I Already Own BBC SO Professional, Can I Still Purchase the SSD?
What is the Bespoke Hard Drive Service?
What is the BBC Symphony Orchestra SSD?
How long do I have to wait for my order?
How long will my download be active after purchasing?
The site says "You Own This" but I can't find the download!
Why am I being charged in USD($), EUR(€) or GBP(£)?
Why isn't my EU VAT number working?
Why has the library I added to the cart been replaced by a bundle?
Why have I been charged twice for my order?
My card keeps getting declined?
"3109 : The BillingFirstnames field is required" error when purchasing
Do you offer trial periods or demo versions for your libraries?
Are Spitfire Audio sample libraries royalty free, and can I use them on commercial recordings?
Can I get a refund?
Can I purchase or download the demos on the product pages?
I don't use my product anymore, can I sell it on?
Can I share my purchases with a colleague or friend?