Splice

Account Information, Orders, and Website Issues

Account and Ordering

Why has my account creation failed?

How do I change or reset my password?

How do I subscribe to your mailing list?

How do I change my email address?

Where is my serial number for Kontakt Player Libraries?

Can I delete my Spitfire Account?

Account Information

How long do I have to wait for my order?

How long will my download be active after purchasing?

Where is my order history?

Orders

Why am I being charged in USD($), EUR(€) or GBP(£)?

Why have I been charged twice for my order?

My card keeps getting declined?

"3109 : The BillingFirstnames field is required" error when purchasing

Website Issues

Do you offer trial periods or demo versions for your libraries?

Are Spitfire Audio sample libraries royalty free, and can I use them on commercial recordings?

Can I get a refund?

Can I purchase or download the demos on the product pages?

I don't use my product anymore, can I sell it on?

Can I share my purchases with a colleague or friend?

Why am I being charged sales tax?

Why am I being charged VAT?

Legal Information

spitfireaudio.com

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