If you're having issues with the LABS plugin and encountering error messages, one of the most helpful things for our support team is to see a plugin log and your spitfire.properties file. These can be found in the plugin by using the "View Plugin Log Files" and "View Properties" files options in the Troubleshooting section:

Alternatively you can navigate there directly using the paths below:

Windows:

C:/Users/USERNAME/AppData/Roaming/com.spitfireaudio

macOS:

MacHD/Users/USERNAME/Library/Logs/com.spitfireaudio

Once in the folder, attach the most recent file in this folder. Do not upload the entire folder please!

Windows:

C:/Users/USERNAME/AppData/Roaming/Spitfire Audio/Settings

macOS:

MacHD/Users/USERNAME/Music/Spitfire Audio/Settings

Windows:

To access the "AppData" folder on Windows, do the following:

1. Open File Explorer

2. Click "View" at the top

3. Select "Show > Hidden Files"

macOS:

To access the User Library folder on macOS, do the following:

1. Open Finder.

2. Click "Go" at the top.

3. While holding the "option" key, find "Library" within the list and select it.